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Privacy Policy

Your privacy is very important and we are required by law to follow stringent rules regarding how Protected Health Information (PHI) is collected, stored and disseminated.

Billing Process

Patients are billed for services rendered in an effort to cover the costs of services. Bills are typically generated within one to four weeks.  Services billed for include, but are not limited to: BLS transport, BLS + ALS transport, ALS transport, oxygen, immobilization, medication, and mileage.

We use a third-party company to bill patients and/or their insurance companies for services rendered.  Our billing companies act on our behalf to work with patients and their insurance companies or employers in a workman's compensation situation.

Patients may receive money directly from their insurance company to pay for EMS services.  In such a case, that money should be forwarded to us as soon as possible.  In most cases, insurance companies will work directly with our billing companies to settle any charges.

Billing Inquiries

For information regarding our authorized billing agents, contact us by mail, email, or phone.

Patient Care Reports

Each patient contact generates a Patient Care Report (PCR).  A PCR contains incident or call details and health information.  These records contain confidential information and are not public documents.

If you would like to obtain a copy of an official PCR, please contact our Privacy Officer.  To receive a copy you must be the patient listed on the report* and be able to prove your identity with proper documentation.

There is a $20 fee for PCR copies to cover our processing costs.  This fee is payable with cash, money order, or certified check.  The fee amount is subject to change without notice.

*PCRs may also be obtained by a parent (if patient is a minor), legal guardian, or court subpoena.  See our Notice of Privacy Practices for complete details.

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